Help Center

FAQ

Payments

Do you accept checks or money order?

What forms of payment do you accept?

How do I get a promo code?

Order

How do I place an order?

What forms of payment do you accept?

Is it safe to use my credit card in your site?

Do you charge sales tax?

How do I check my order status?

How do I track my order?

Shipping Info

When will my order be shipped?

I received my shipping confirmation email, but the tracking number does not work?

Can I have the order sent somewhere other than my billing address?

Can I have half the order sent one place and the other half sent another?

Do you offer expedited shipping?

How long will it take to receive my order?

How can I track my order?

Do you ship to Alaska, Hawaii and Puerto Rico?

Return & Exchange

How do I make an exchange?

How long do I have to make a return or exchange?

How long will it take to get a refund?

Can I exchange more than once on an order?

Where do I send my return?

Are there any return shipping fees?

How do I return a broken or defective item?

When will I receive my refund?

Does my refund go back to my credit card or is it store credit?

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